Last updated: January 1, 2025 • Effective: January 1, 2025
These Terms of Service ("Terms") constitute a binding legal agreement between Copywriting Keeper, a digital copywriting agency located at 12745 S May Street, Calumet Park, Illinois 60827, USA ("Copywriting Keeper," "we," "us"), and you ("Client," "you"), a person or organization purchasing or considering purchasing our copywriting services.
By submitting payment for any service, by signing a project brief, or by clicking "I agree" at checkout, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, do not proceed with purchase.
These Terms apply to all services offered through copywritingkeeper.com, including packages purchased on the Pricing page, services purchased individually on service pages, and custom projects assembled through the Package Builder.
Copywriting Keeper provides professional digital copywriting services including, but not limited to:
All services are delivered digitally. No physical goods are produced, shipped, or mailed. Delivery is made by email or shared document, as specified during the project briefing process.
Orders may be placed via the checkout flow on copywritingkeeper.com, by selecting a package on the Pricing page, via individual service pages, or via the custom Package Builder. All orders require payment in full at the time of purchase before any work begins.
All prices are denominated in US Dollars (USD) unless otherwise specified. Prices displayed on our website include all Copywriting Keeper fees. Payment processing fees charged by Stripe are covered by us and are not added to the displayed price.
Prices are subject to change at any time without notice. The price applicable to your order is the price displayed at the time you submit payment. Price changes after your payment has been submitted do not affect your order.
Payments are processed exclusively through Stripe, Inc. When you click "Pay via Stripe," you are redirected to Stripe's secure, PCI-compliant hosted checkout page. Copywriting Keeper does not collect, receive, or store your payment card number, CVV, or other sensitive financial data at any point. Stripe's terms and privacy policy govern the payment processing relationship.
Upon successful payment, Stripe sends a payment confirmation to your email address. We also send an order confirmation email from hello@copywritingkeeper.com within 30 minutes of payment confirmation. If you do not receive a confirmation within 2 hours, contact hello@copywritingkeeper.com with your order details before assuming the payment did not go through.
If a payment fails, no order is created and no work begins. Stripe will notify you of the failure at checkout. If you encounter repeated payment failures, contact Stripe support or your bank, or try an alternative payment method.
Within one business day of confirmed payment, we contact you to schedule a discovery session and send a project brief template. The discovery session is a structured conversation (45 to 90 minutes depending on project scope) during which we collect the information we need to write your copy accurately.
Before writing begins, we require a completed and confirmed project brief. The brief is a written document covering your target audience, key messages, competitors, tone preferences, brand guidelines, and specific deliverable requirements. If you have difficulty completing the brief, we can complete it together during the discovery session.
All delivery timelines stated on our website and service pages run from the date we receive your completed, approved project brief -- not from the date of payment. Brief submission delays are not counted against our delivery window. Standard timelines by service are stated on each service page and in our Delivery Policy.
We deliver the first draft via email as a Google Doc, Microsoft Word document, or PDF depending on the project type and your stated preference. We include a cover note summarizing decisions made and reasoning behind key copy choices.
Revision rounds are included as follows:
A "revision round" means you provide consolidated written feedback on the delivered draft, and we implement those revisions across the full piece. Feedback scattered across multiple emails sent at different times counts as a single revision round if related to the same draft. Additional revision rounds beyond the included amount may be purchased at a rate stated in the project invoice.
Once all included revision rounds are complete, or when you communicate acceptance of a draft, the project is considered delivered. Final files are sent via email and the engagement is closed.
A successful copywriting engagement depends on your active participation. You agree to:
We are not responsible for copy that is factually incorrect because inaccurate information was provided in the brief. We are not responsible for legal or regulatory non-compliance in delivered copy if compliance requirements were not disclosed during briefing.
Upon receipt of payment in full, Copywriting Keeper assigns to the Client all intellectual property rights in the final delivered copy, including copyright. This assignment covers the specific final files delivered. Draft versions, outline documents, research notes, and internal working files remain the property of Copywriting Keeper unless explicitly included in the deliverable scope.
Copywriting Keeper retains the right to reference completed engagements for portfolio and case study purposes, including mentioning the project type, industry, and aggregate results (such as conversion rate improvements or follower growth) without identifying the Client by name unless the Client grants explicit permission. If you do not want your engagement referenced in any form, you must notify us in writing before the project brief is signed. A signed NDA supersedes this provision to the extent of the NDA's scope.
The website copywritingkeeper.com, its design, text, code, and branding are the intellectual property of Copywriting Keeper and may not be copied, reproduced, or adapted without written permission. No grant of rights to our website content is included in the purchase of copywriting services.
If your project requires referencing, quoting, or adapting third-party content (competitor messaging for analysis, stock descriptions, licensed materials), you are responsible for ensuring appropriate rights or permissions are in place. We will flag obvious third-party material in our copy, but final compliance responsibility rests with the Client.
We treat all client materials as confidential by default without any requirement for a formal NDA. This means we do not share your business information, strategies, product details, or briefing materials with any third party except as required to deliver the service (e.g., using a writing tool that processes text in its cloud environment).
If your project requires a formal Non-Disclosure Agreement, we will sign one before any briefing materials are shared. NDA requests must be made before the discovery session. We use a standard mutual NDA by default. If you require a specific NDA form, we will review it and may request modifications before signing.
Copywriting Keeper warrants that:
Copywriting Keeper does NOT warrant or guarantee:
Copywriting is one input in a system of many variables. We write copy that is strategically sound, audience-appropriate, and based on the information provided. We cannot control how that copy is placed, tested, published, or received.
To the maximum extent permitted by applicable law, Copywriting Keeper's total liability to you for any claim arising out of or related to these Terms or our services is limited to the total amount you paid for the specific service that gave rise to the claim.
Under no circumstances will we be liable for:
Some jurisdictions do not allow limitation of liability for certain types of damages. In those jurisdictions, our liability will be limited to the fullest extent permitted by law.
You agree to indemnify and hold harmless Copywriting Keeper, its principals, and contractors from and against any claims, damages, penalties, or expenses (including reasonable attorney's fees) arising from: (a) your breach of these Terms; (b) your provision of false, inaccurate, or misleading information in the project brief or during discovery; (c) your use of delivered copy in a manner that violates applicable law; or (d) your infringement of any third-party intellectual property rights using materials you provided to us.
You may not use Copywriting Keeper's services to produce content that:
We reserve the right to decline any project that violates these restrictions, with a full refund of payment, at our sole discretion.
Neither party will be in breach of these Terms if performance is delayed or prevented by circumstances beyond that party's reasonable control, including natural disasters, public health emergencies, utility failures, acts of government, or widespread internet outages. The affected party will notify the other promptly and use reasonable efforts to resume performance. If a force majeure event prevents delivery for more than 30 days, either party may cancel the project with a full refund of amounts paid for undelivered work.
We reserve the right to cancel a project and issue a full refund if:
These Terms are governed by and construed under the laws of the State of Illinois, without regard to conflict-of-law principles. Any dispute arising under these Terms that cannot be resolved by good-faith written communication between the parties will be subject to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois.
Before initiating any formal legal proceeding, the complaining party agrees to provide the other party with 30 days written notice describing the dispute and the relief sought, to allow for informal resolution.
We may update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Orders placed before a change are governed by the Terms in effect at the time of purchase. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full effect. Our failure to enforce any right or provision is not a waiver of that right or provision.
These Terms, together with our Privacy Policy, Refund Policy, and Delivery Policy, constitute the entire agreement between you and Copywriting Keeper regarding our services, and supersede all prior agreements, representations, or understandings, whether written or verbal.
For questions about these Terms:
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